Dental Office Safety Protocol – BURLINGTON, MA
Our Commitment to Safety
Dear Patients of Complete Dental Care,
I hope this email finds you well. We miss you and thank you for your patience and understanding during this difficult time. The staff at Complete Dental Care will return to the office on May 18 and will begin scheduling patients with emergency and urgent dental needs shortly thereafter. Scheduling routine care will soon follow.
All appointments since March 14 will be rebooked. We will contact all who missed an appointment during our closure, so we can find a convenient time for you to resume your dental care.
For patients with upcoming appointments that were scheduled at the time of your last visit, we will contact you to confirm and properly reschedule that appointment. For the safety of all, we are asking you at this time not to walk into the office to make an appointment in person.
We love seeing your smiling face; but for now, please call first. As always, do not hesitate to contact us with any concerns, questions, or comments. Thank you for being our patient. We value your trust and loyalty and we look forward to welcoming you back.
James P. Kostas, DMD
Advanced Staff Training
Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.
Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.
Daily Health Checks of Our Team
No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.
No Handshakes or Hugs
We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are "back to normal".
No Office Tours
We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.
Personal Hygiene Standards
Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.
Change Work Clothes at Work
In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.
In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria.
Virtual Waiting Room
Now, you can check-in from your car. As a result, you are able to minimize contact with others, bypass the reception area, and go directly to your treatment room.
Hospital-Grade Hand Sanitizing Station
Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.
Sequenced Patient Scheduling
Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.
Pre-Screening of Every Patient
A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.
Expanded Patient Appointments
In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.
At-Risk Patient Hours
Relax. We have hours dedicated exclusively to our mature and medically-concerned patients. Let us add peace-of-mind to your next visit.
Some consultations and follow-up visits can be handled via our secure, patient communication portal. It is a cool, ultra-safe, and efficient extension of our office.
Social Distancing in Place
Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.
Cleaning After Every Appointment
We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.
Deep Cleaning Every Evening
Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.
CDC-Approved Instrument Sterilization
This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.
N95 & ASTM Level 3 Masks
The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.
Front Desk Masks
Even our friendly administrative team will be wearing ASTM Level 3 masks. Don’t worry. They are smiling behind those masks!
Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.
Advanced Chairside Suction
Whenever possible, we will activate high speed evacuation to minimize aerosol contamination and improve air quality.
HEPA Air Filtration
Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory. We added Sanuvox Quattro UV-C light office air purifier system to the office HVAC system.
No Magazines or Activities
This may make our reception area a little less exciting, but it makes it much safer as well.
Installed Clear Barriers
Hard plastic guards have been placed strategically throughout the practice – and are cleaned regularly – to help block the movement of airborne particles.